Customer Retention: The Key to Success

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Customer retention is a key component to success for any business. From developing a relationship and gaining the customer’s trust for the first order to delivering a quality product that meets the customer’s needs, this process requires a team of employees that is dedicated to serving the customer. By creating a culture that focuses on a positive experience for the customer, a company will not only be rewarded with potential future orders but also referrals that bring in new business.

At Lindberg/MPH, customer satisfaction is a top priority. With over 75,000 installations of heat treating furnaces and non-ferrous melting equipment worldwide, we pride ourselves on our long-standing relationships with customers and our responsive customer service team. Lindberg/MPH is considered one of the experts in the field of heat treating equipment.

We offer a 1-year warranty on all new equipment orders. This warranty is a commitment to our customers to ensure their satisfaction and covers all materials for all components (less wear items). We are confident in the quality and dependability of our products and want our customers to feel the same confidence when they place their order.

Whether you are in a small business or a big corporation, your customers are vital to your success. This is why we put in the extra effort to ensure our customers have a reason to come back time and time again. This month and every month, we give thanks to our customers.